What stops being manual
Flows, WhatsApp and human supervision. No circus, no loose ends.
WhatsApp Business
Your assistant answers on the channel your customers already use, with no new app to download and no new tool to learn.
Web and Telegram
We install the assistant on your website or on Telegram to answer questions, capture contacts or guide the user.
Specific knowledge
We train the assistant on your services, prices, hours, catalogue, FAQs and internal processes.
Lead qualification
The assistant can ask key questions, detect intent and send qualified contacts to the CRM or the sales team.
Native multilingual
It replies in several languages automatically, keeping the conversation natural and coherent.
Your own control panel
You can review conversations, documents, answers and relevant data from a controlled environment.
For hotels: inRoom, our own guest assistant
If you run a hotel, campsite or tourist stay, inRoom is our own product to automate guest support on WhatsApp. It answers frequent questions, recommends services and reduces the operational load on the team.
- Hotel information always available: hours, services and location
- Local recommendations and personalised answers
- Automated check-out, upselling and post-stay surveys
For estate agencies: pre-qualify leads without picking up the phone
The assistant talks to whoever arrives on your website or WhatsApp, asks just enough, detects buy, rent or sell intent and hands only the leads that make sense to the sales team.
- Key questions by type of deal and intent
- Automatic assignment to the right agent
- A full conversation history in your CRM
Citizen support: residents already write to you on WhatsApp
For councils the problem is not “adding a chatbot”. It is not having anyone around the clock for hours, incidents and common procedures, and an official town-hall channel. The municipal product (with no client names in public) has its own page.
- An official channel, not an official’s personal number
- Incidents and municipal FAQs, with escalation to a technician
- Page: infusecreation.com/ayuntamientos
How we set up a WhatsApp assistant for a business
It is not “plug ChatGPT into Business”. You need an official number or API, a knowledge base, handoff rules to a person and a panel to correct answers. We do this for SMEs, agencies, communities and hotels (inRoom). Public cases are on /proyectos, Automation filter.
- Channel: WhatsApp Business, web or Telegram — whatever the customer already uses
- Your knowledge: not a generic script or an endless menu bot
- Step-by-step guide in the blog; this page is the implementation
We design every virtual assistant in line with the EU AI Act: your customer always knows they are speaking to an AI, and there is always a path to a person.
Read about the AI ActThree steps to launch your virtual assistant
We define personality, load knowledge and train the assistant before we switch it on.
Personality design
We define tone, limits, the assistant’s goals and when it should answer, ask or hand off.
Knowledge load
We add documentation, services, FAQs, prices, processes and all the information it needs.
Roll-out and training
We install it on the chosen channel, test real conversations and tune answers before go-live.