Everything you need, ready to ship
We handle the idea, production, editing and format adaptation. No loose ends. No complications.
Town hall WhatsApp
Residents write to the official number, not the mayor’s. After hours the chat answers what is already published; by day the team sees what is still pending.
Incidents
Streetlight, bin, pothole: the resident describes it or sends a photo. The system opens a ticket for the technician, not an endless thread on the internal WhatsApp group.
What is already published
Hours, waste collection, registers, local festivals. It only answers with information validated by the clerk or the competent department. If it is not there, it does not invent it.
The language of the municipality
Catalan, Spanish or others as the council decides. One language per conversation, without mixing or sounding like a call centre.
Transparency (AI Act)
The resident knows they are speaking to an assistant. There is a path to a person. Administrative decisions are never presented as if a human had taken them.
What the town actually asks
The dashboard shows repeated topics. It is there to update the website and the OAC, not for an “innovation” PDF nobody reads.
It does not replace the sede electrónica or sign a decree
The chat is not the register. It does not lodge an appeal, notify an administrative act or “resolve” a file. It informs, logs incidents and points to the right procedure. If the resident must go to the electronic office, we say so clearly.
- Information and guidance, not an administrative act
- Escalation to a technician or the OAC when the case leaves the script
- A practical guide in the chat vs sede electrónica article
Built for the clerk’s office, not a 12-person innovation department
In a small town the bottleneck is one or two people who answer everything. The assistant takes the 40 identical questions each week (hours, the festival, the food-waste bin) so those people can deal with what does not fit a FAQ.
- Start with the 30–50 real questions from the last quarter
- A dashboard to review conversations and correct answers
- No named roll-outs on this public page
Related guides: citizen-support chatbot, 24-hour WhatsApp, RGPD and ENS. The assistant for private companies is on the virtual assistants page.
Chatbot for town halls (guide)Three steps for a channel residents already use
No technology circus. Real questions first, then the public WhatsApp.
Inventory
Real questions, current channels and what must not be automated (named complaints, complex planning).
Channel and knowledge
Official number, legal notices, a base validated by the officer in charge and escalation rules.
Pilot
A month measuring threads closed without a person versus the Monday rush. Then we expand or we correct the content.